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Shipping & Returns
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Processing Time
Please give 2-3 business days for all orders to be processed and shipped. For Candle Boutique orders, allow 7-10 business days.
Purchases made on weekends and public holidays are processed the following business day. Once your order is dispatched you will receive your tracking number via your email entered at checkout.
If you place your order with After pay/ Klarna / PayPal – your order will only be dispatched once the payment has cleared.
Shipping Options
We provide both Standard and Express shipping options within Canada. Please note that delivery timelines are not guaranteed under any circumstances.
| STANDARD (5-10 business days) | |
|---|---|
|
STANDARD (5-10 business days) |
Free over $99 | $15 under orders below $99
|
|
EXPRESS (1-4 business days) |
Free over $199 | $35 under orders below $199 |
If a package is lost in transit or returned due to an incorrect address, the customer is responsible for reshipping costs. Shipping fees are non-refundable, and any refunds issued will have return shipping costs deducted.
* Shipping times do not account for dispatch times. During high-volume periods and promotional sales, dispatch times may vary.
Returns & Exchanges
Due to the nature of our products, used or burnt candles are not eligible for exchange or a refund. If your candle arrives damaged, please contact us at info@aromecollection.com within 24 hours of delivery, including proof of the damage. We will arrange a replacement or refund where applicable. Please note that returns are not accepted for candles with custom labels unless there is a spelling error on our part. Additionally, custom blend candles by Candle Boutique are non-returnable and non-exchangeable, as they are uniquely crafted to meet individual customer preferences.
If you are not satisfied with your purchase, we accept returns for full-priced items and issue store credit in return. Store credits are valid for 12 months and can be applied to any online item.
While we strive to accommodate all return requests, the following policy applies:
Return Policy
- Return Window: All returns must be initiated & shipped within 10 days of receipt of product. We will not accept the return after this timeframe.
- Condition of Items: Products must be returned to their original condition. This means candles should remain unburnt, with all original packaging intact, and free from any stains, marks, or damage.
- Restocking Fee: A restocking fee of 10% will be applied to all returned products.
- Store Credit: Store credits are valid for 12 months from the issue date and cannot be combined with other promotional offers.
- Return Shipping: Customers are responsible for covering the cost of return shipping. We strongly recommend using a tracked shipping method, as we cannot be held liable for lost parcels without tracking information.
- Lost Package: If a package is lost in transit or returned due to an incorrect address, the customer is responsible for reshipping costs. Shipping fees are non-refundable, and any refunds issued will have return shipping costs deducted
Note: If items do not meet the return conditions outlined above, we will be unable to process the return, and the items will be sent back to you. Additional costs may apply.
How To Make A Return
- Initiate your return by contacting us at info@aromecollection.com within 10 days of receipt of product. Include details of the items you wish to return and use the subject line: RETURN [Your Order Number].
- Once the return is approved, we will provide you with further details. Customers must provide the shipping tracking details within 48 hours of the receipt of return approval.
- Upon receipt, we will inspect the returned items. If they meet our return criteria, a store credit will be issued within 3–5 business days.
We appreciate your understanding and cooperation in following our return guidelines.